Warranty Terms and Conditions
* Warranty won’t be inforce except in the presence of the product’s serial number. Orderac site has the right to cancel any warranty if the buyer has edited/ wiped the serial number of the product after buying it.
* When the warranty is inforce orderac are committed to maintain or replace the damaged part of the product, compensate the buyer with part/full price that he bought the product with, and the compensation will be as the current price of the product in the market.
* The maintenance or replacing the product that happened according to warranty’s terms and conditions isn’t/ won’t be considered or lead to renew the warranty period and won’t be considered under any circumstances as a renewal period to the warranty that was given to the customer when he bought the product.
* Orderac’s warranty won’t cover any cases of damage and break that happened due to the misuse from the buyer at any part of the product.
* Orderac’s warranty covers factory and manufacture defaults during first 14 days only and we are obliged to replace the product in this situation. After 14 days from buying date orderac won’t be obliged to replace the product and in this condition the product will be in maintenance program.
* All cables, chargers, batteries, accessories, mobile accessories and tablets accessories warranty’sis only 6 moths
* Homewares, computers, electric devices, tablets and mobiles warranty’s is only one year excluded product misuse.
* The customer has the right to ask for electronic copy from purchasing bill and that only during one year from the purchasing date.
* Hand watches warranty’s didn’t include batteries it includes failures only,
* There is no warranty on consuming products such as; smart cards, internet cards, charge cards and gift cards… etc.
** For more inquires about product program please contact us at the following mail: warranty@orderac.com
What can I return?
You can return all closed and unused products within 14 days from purchasing date and get your all money back 100%
Are there any products can’t be returned?
There are many situations in which we can’t return the product:
Underwear, socks, lingerie, swimsuits, makeup, perfumes, computer soft wares and all digital products such as; iTunes cards, Google play cards, play station cards and gift cards.
Beside All other consumed products that we mentioned in consumer protection about returning the sold products.
If I received a damaged/ un working product, how to get back my money?
When you received a damaged/ un working product you can return the product to us in the same condition that you received it and with its original cover and the cover isn’t damaged or removed.
When receiving the product, we will chick it and if we found any defeat or damage we will start immediately in returning back your money process either money you paid for the product or those you paid for shipment.
Are there any cases in which I can’t return any products?
Making the return request after the defined date which is 14 days from receiving the product
At using the product or its damage or when it wasn’t at the same condition you received it in.
Some specific products such as; underwear, socks, free clothes… etc. please review these products here
Damaged products which are out of the manufacturer warranty
Consumed products which were used
Products with edited/ deleted serial numbers
Products without price labels, stickers, original cover or shortage of any of their accessories.
The products I have received is the same as those I ordered, can I return it?
First of all, we apologize for this un intended mistake, in this situation you can return the product in its original state and casing you received it in and we will start immediately in the process of returning all the money you paid.
Can I return clothes and other accessories which I bought?
You can return any of clothes and any other accessories you bought within 14 days from the date you received these products. There are some conditions to return these products; the products have to be in its original state that you received it and inside its box, the products have to be excluded from un returned product list.
I have changed my mind and I didn’t want the products I bought, can I return it? How?
Of course you can return these unwanted products because we understand the buyer rights to get exactly what he wants from products, beside his right to change his mind about buying any product. In this case all what you have to do is to call us to cancel your order and we will return all your money.
If you received the products and want to return it, you have to return it within 14 days from the date you received these products. There are some conditions to return these products; the products have to be in its original state that you received it and with its original cover, and the products have to be excluded from un returned product list.
In all situations you can call us at Orderac customer service on 60300170 or for more information please contact us at our website.
Thanks
OrdeRac
Introduction
Our privacy policy concerns about collecting information/data, protect users’ personal information which is very important to read and revise this agreement details.
We didn’t concern in collecting personal information for a specific person, we just collect personal information for those who desire to use Orderac website and other web pages connected to us. As soon as you provide us with your personal information you give us permission to use these information according to terms and articles of agreementsof your Privacy Policy agreement with Orderac.
We may edit (Your Privacy Policy Agreement) in any time, and that after announcing this editing by publishing the edited version on the website. The edited version of (Privacy Policy Agreement) will be inforce from its publishing date on the site. After publishing your using of the website will be as an agreement from you to the terms and articles of agreements in the edited version to us to use your personal information you gave us before.
We hope that you review orderac announcements which may be related to this policy.
Privacy Policy of Agreement covers the following activities:
Using your personal information, auditing and editing as needed.
Using your personal information and other users.
Using, login in, browsing and editing your personal information
Browsing programs on your personal device.
No conspiracy and Fraud e-mails
Collecting and saving your personal information (used- provided-edited-presented)
As part of registering at the site you will be asked to fill specific personal information (Name, shipment address, e-mail and/or mobile no and other similar information) and some identification informationBirthdate, ID and any other information to specify your identity.
We may need some specific finance informationsuch as: Visa and bank account details to add it to your account information in the site, and that will not happen at any time without your knowledge and agree. You will be notified with theses information at every payment process, your finance information will be used to complete your purchasing processing and your bill.
After registration you shouldn’t publish any personal information – included finance information- at any part of the site except “Account Manage” part, that shall protect you from fraud or steal your identity information. Publishing to of your personal information at any part of the site except “Account Manage” will be consider as a violation to this agreement and may lead to an action to your membership at the site.
Your payment process, activities, preferred choices, purchasing, recall, payment, delivery and comment on products will be recorded.
We may collect more information about/from you with other methods we didn’t mention here such as; recording your call with customers’ employees or by answering our questionnaire. We may collect statistic information when some users provide anonymous information.
Using your personal information
We use your personal information only to provide services and customers support, and improve our services to you, preventing illegal activities, fulfil our agreement items with you, coping with obstacles, collecting fees, providing promotional e-mails and document the information that you provided.
Even we protect your privacy, we may need to show your personal information to regulatory agencies, governmental agencies or third parties. We shall do that according to court orders and other legal agencies in order to obey the law.
The product information may not contain the full specification of the products; we may put only a small brief of the products, but insure we will write the model of the product to allow you to search for the full specification of the product before buying it.
We didn’t sell or rent for a third partyany of your personal information in our regular commercial business and we will share your information with others according to (Privacy Policy Agreement)
As soon as you register at the site it’s a permission from you to authorize us to deliver you promotional e-mailsabout our (services, changes, new features) on the site. If you decided at any time not to receive any of these e-mails you only have to choose the link provided with the body of any sent mal to you to stop sending these e-mails to your e-mail or go to “My Account” on the site.
Browsing programs on your private device
As many other websites our site use small program files installed on your hard disk, so when you visit specific internet pages on the net these files recognize your browser logs through unique and random number.
Cookies logs we used didn’t expose any of your personal information, it just helps us in improving your performance on the site and understand which parts of the site is the most used. You have the full liberty to cancel these logs from your browser if it’s available.
No fraud, hackers, destructive e-mails, we won’t be forgivable with such types of e-mails. For any notifications about fraud, hackers and destructive e-mails just send an e-mail to spam@orderac.com.
Any fraud, hackers and destructive e-mails harm us or any of our content will lead to abolish the user agreement. We scan e-mails automatically and may use manual filtration to explore if there any destructive, hackers, viruses, harmful attacks or any other deceiving and illegal activities.
Thanks
OrdeRac
Legal
Credits
Concept and production:
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