What can I return?
You can return all closed and unused products within 14 days from purchasing date and get your all money back 100%
Are there any products can’t be returned?
There are many situations in which we can’t return the product:
Underwear, socks, lingerie, swimsuits, makeup, perfumes, computer soft wares and all digital products such as; iTunes cards, Google play cards, play station cards and gift cards.
Beside All other consumed products that we mentioned in consumer protection about returning the sold products.
If I received a damaged/ un working product, how to get back my money?
When you received a damaged/ un working product you can return the product to us in the same condition that you received it and with its original cover and the cover isn’t damaged or removed.
When receiving the product, we will chick it and if we found any defeat or damage we will start immediately in returning back your money process either money you paid for the product or those you paid for shipment.
Are there any cases in which I can’t return any products?
Making the return request after the defined date which is 14 days from receiving the product
At using the product or its damage or when it wasn’t at the same condition you received it in.
Some specific products such as; underwear, socks, free clothes… etc. please review these products here
Damaged products which are out of the manufacturer warranty
Consumed products which were used
Products with edited/ deleted serial numbers
Products without price labels, stickers, original cover or shortage of any of their accessories.
The products I have received is the same as those I ordered, can I return it?
First of all, we apologize for this un intended mistake, in this situation you can return the product in its original state and casing you received it in and we will start immediately in the process of returning all the money you paid.
Can I return clothes and other accessories which I bought?
You can return any of clothes and any other accessories you bought within 14 days from the date you received these products. There are some conditions to return these products; the products have to be in its original state that you received it and inside its box, the products have to be excluded from un returned product list.
I have changed my mind and I didn’t want the products I bought, can I return it? How?
Of course you can return these unwanted products because we understand the buyer rights to get exactly what he wants from products, beside his right to change his mind about buying any product. In this case all what you have to do is to call us to cancel your order and we will return all your money.
If you received the products and want to return it, you have to return it within 14 days from the date you received these products. There are some conditions to return these products; the products have to be in its original state that you received it and with its original cover, and the products have to be excluded from un returned product list.
In all situations you can call us at Orderac customer service on 60300170 or for more information please contact us at our website.